Terms of Service

1. Agreement to these Terms

These Terms of Service (the “Terms”) are a binding agreement between you and the operator of the Fretie platform (“Fretie”, “we”, “us” or “our”) governing your access to and use of the websites at fretie.com and app.fretie.com, our APIs, and the software, features, and services we make available through them (together, the “Service”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity. If you do not agree to these Terms, do not use the Service.

2. The Service

Fretie is a business tool for freight forwarders. It connects to mailboxes and operational systems that you authorize, uses automated and AI-assisted processing to read quote-request emails, match them against rate data you provide, prepare draft quotes and draft replies, and push confirmed bookings to systems you connect. The Service is provided for business use only and is not intended for consumers.

3. Accounts and eligibility

You must provide accurate registration information and keep it up to date. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials. Notify us immediately at the contact address below if you suspect unauthorized use of your account. We may suspend or terminate accounts that violate these Terms.

4. Your data and connected services

You retain all rights to the data you submit to the Service or that the Service retrieves from systems you connect, including email content, rate cards, quotes, and customer records (“Customer Data”). You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and as otherwise permitted by our Privacy Policy.

When you connect a third-party service (such as Gmail, Microsoft Outlook, CargoWise, or Magaya), you authorize us to access that service on your behalf within the scope you grant. Your use of those services remains governed by their own terms, and you are responsible for having the right to connect them — including, for shared mailboxes, the authority to grant access to their contents.

5. AI-generated output

The Service uses machine-learning models to interpret emails and documents and to prepare draft quotes, prices, and replies. AI-generated output may be inaccurate, incomplete, or unsuitable for your purposes. All output is provided as a draft for review by a qualified person before use. You are solely responsible for reviewing, approving, and sending any quote, price, communication, or booking, and for the commercial consequences of doing so. We do not guarantee the accuracy of any extracted data, matched rate, or calculated price.

6. Acceptable use

You agree not to, and not to permit others to:

• use the Service in violation of applicable law, or to send spam or unlawful communications;
• access mailboxes, data, or systems you are not authorized to access;
• reverse engineer, decompile, or attempt to extract the source code, models, or non-public APIs of the Service, except where such restriction is prohibited by law;
• probe, scan, or test the vulnerability of the Service, or breach or circumvent its security or rate limits;
• resell, sublicense, or provide the Service to third parties as a service bureau, or use it to build a competing product;
• upload malicious code or content that infringes third-party rights.

7. Fees

Paid plans, where offered, are billed as described at the point of purchase. Except where required by law, fees are non-refundable. We may change pricing with notice effective from your next billing period. Taxes are your responsibility unless we are required to collect them.

8. Intellectual property

The Service — including its software, design, models, and content other than Customer Data — is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during the term of this agreement. No other rights are granted. Feedback you provide may be used by us without restriction or obligation.

9. Confidentiality

Each party will protect the other’s non-public information with at least reasonable care and use it only as needed to perform under these Terms, except where disclosure is required by law.

10. Third-party services and links

The Service interoperates with, and may link to, third-party services we do not control. We are not responsible for their content, availability, or practices, and their outages or changes may affect features of the Service that depend on them.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT ANY OUTPUT OF THE SERVICE, INCLUDING AI-GENERATED QUOTES OR PRICES, WILL BE ACCURATE OR RELIABLE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED EUROS (€100) IF YOU HAVE PAID NOTHING. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

13. Indemnification

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms or applicable law, or your quotes, communications, and commercial dealings with your own customers.

14. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service (in which case we will give reasonable notice where practicable). Upon termination, your license ends; sections that by their nature should survive (including Sections 8, 9, and 11 through 16) survive. Following termination we will delete or return Customer Data as described in our Privacy Policy.

15. Changes to the Service or these Terms

We are actively developing the Service and may change or discontinue features. We may update these Terms from time to time; material changes will be notified via the Service or by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Netherlands, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. The courts of the Netherlands have exclusive jurisdiction over disputes arising from these Terms or the Service, without prejudice to mandatory consumer or local-law protections that may apply to you.

17. General

If any provision of these Terms is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and any order form, are the entire agreement between the parties regarding the Service.

18. Contact

Questions about these Terms can be sent to contact@fretie.com.