Freight email automation
Freight forwarding runs on email. Rate requests arrive at 6 a.m. as free-text messages, forwarded threads, and attachments — and someone has to read each one, pull out the shipment details, and type up a reply. Fretie automates that entire loop.
The agent watches your connected inboxes, recognizes quote requests among the noise, extracts origin, destination, equipment, and cargo details, and hands back a priced draft reply — with the original thread untouched.
Connects to the inboxes you already use
Gmail and Outlook OAuth connectors — including shared team mailboxes — plus a webhook API for anything else. A sync cron polls every five minutes, and you can trigger a manual sync any time. No forwarding rules, no new address to migrate customers to.
Understands freight, not just text
The agent extracts structured shipment data from messy emails: FCL and LCL, container counts and types, weights and volumes, Incoterms, ready dates. Attached rate sheets and documents are parsed too. If something essential is missing, the draft asks for it instead of guessing.
Beyond the first reply
Deal scoring watches open quotes and drafts re-engagement emails for dormant customers, so the inbox works your pipeline even when your team is busy quoting new loads.
What you get
- ✓Gmail and Outlook connectors, including shared mailboxes
- ✓Webhook API for custom email ingestion
- ✓Structured extraction: lanes, equipment, weights, Incoterms, dates
- ✓Attachment parsing for rate sheets and documents
- ✓Draft replies that ask for missing details instead of guessing
- ✓Win-back drafts for dormant customers
Frequently asked questions
+Which email providers does Fretie support?
Gmail and Microsoft Outlook via OAuth — including shared mailboxes your team is authorized to connect — plus a webhook API for ingesting email from any other system.
+Does Fretie reply to emails by itself?
No. It drafts the reply inside Fretie for your team to review, edit, approve, and send. Nothing goes to a customer without a human decision.
+What happens to emails that aren't quote requests?
The agent classifies them and leaves them alone. Your inbox stays your inbox; Fretie only acts on messages it recognizes as rate requests, and you can correct it when it's wrong.
+Can it read shipment details out of attachments?
Yes. Document AI extracts rate sheets and shipment details from PDF, Excel, CSV, and image attachments, and folds them into the structured request.
+Is my email data used to train AI models?
No. Mailbox content is processed solely to provide the service — we don't use it for advertising, sell it, or use it to train generalized AI models. See our privacy policy for the full Google API Limited Use disclosure.