# Freight email automation > Freight email automation that reads rate requests in Gmail and Outlook, extracts lanes, equipment, and Incoterms, and drafts a priced reply for review. Freight forwarding runs on email. Rate requests land at 6 a.m. as free text, forwarded threads, and attachments, and someone has to read each one, pull out the shipment details, and type up a reply. Fretie automates that loop. The agent watches your connected inboxes, picks out the quote requests from the noise, extracts origin, destination, equipment, and cargo details, and hands back a priced draft reply. The original thread stays untouched. ## Connects to the inboxes you already use Gmail and Outlook OAuth connectors, including shared team mailboxes, plus a webhook API for anything else. A sync cron polls every five minutes, and you can trigger a manual sync any time. There are no forwarding rules to set up and no new address to migrate customers to. ## Understands freight, not just text The agent extracts structured shipment data from messy emails: FCL and LCL, container counts and types, weights and volumes for air chargeable weight, Incoterms like FOB, CIF, DAP, and EXW, ready dates. Attached rate sheets and documents get parsed too. When something essential is missing, say the cargo ready date or the delivery terms, the draft asks for it instead of guessing. ## Beyond the first reply Deal scoring watches open quotes and drafts re-engagement emails for customers who went quiet, so the inbox keeps working your pipeline while the team is busy quoting new loads. ## What you get - Gmail and Outlook connectors, including shared mailboxes - Webhook API for custom email ingestion - Extracts lanes, equipment, weights, Incoterms, and dates - Attachment parsing for rate sheets and documents - Drafts ask for missing details instead of guessing - Win-back drafts for dormant customers ## Frequently asked questions ### Which email providers does Fretie support? Gmail and Microsoft Outlook via OAuth, including shared mailboxes your team is authorized to connect, plus a webhook API for ingesting email from any other system. ### Does Fretie reply to emails by itself? No. It drafts the reply inside Fretie for your team to review, edit, approve, and send. Nothing reaches a customer without a human decision. ### What happens to emails that aren't quote requests? The agent classifies them and leaves them alone. Your inbox stays your inbox; Fretie only acts on messages it recognizes as rate requests, and you can correct it when it gets one wrong. ### Can it read shipment details out of attachments? Yes. Document AI extracts rate sheets and shipment details from PDF, Excel, CSV, and image attachments, and folds them into the structured request. ### Can AI extract shipment details from a forwarded email thread? Yes, and that is most of the job in practice. Requests rarely arrive as clean forms; they come as forwarded threads where the origin is in one message and the container count in another. The agent reads the whole thread and assembles one structured request from it. ### Is my email data used to train AI models? No. Mailbox content is processed solely to provide the service. We do not use it for advertising, sell it, or use it to train generalized AI models. See our privacy policy for the full Google API Limited Use disclosure. --- Source: https://fretie.com/features/freight-email-automation